Pricing and Renewal Update for Insurance

From 1^st January 2022, we’re making our pricing simpler.

Whether you’re new to us or renewing with us again, the price on the day will be same, based on your own unique set of circumstances.

Just to let you know, there are a few reasons why you may see a different price, which you can find more about by reviewing our frequently asked questions.

We’re also making our renewals process simpler than ever, meaning that you’ll be able to switch your renewal preference at any time.

What does it mean for me?

It means that whether you have a new quote or a renewal, the price you receive on the day will be the same, based on your own unique set of circumstances – simpler pricing for everyone.

It also means more flexibility around your renewal – your renewal, your way!

You can sit back, relax and let us take care of your automatic renewal – meaning continuous cover, even if you forget and no hassle of adding your info again.

We’ve made it easy to switch your renewal preference at any time you like, as often as you like, plus we’ll let you know about your renewal price around 25 days before your renewal date, so that you have plenty of time to decide.

If you decide to remove automatic renewal, it means that:

Your cover will end at the time and date shown on your renewal email or letter
You may have a gap in cover if you forget to buy a new policy – it’s worth noting that insurance for your car is a legal requirement if you own a roadworthy vehicle

Why are you changing some of your processes?

We believe in continuously reviewing our products and processes to ensure the best experience for our customers.

That’s why we wholly support the new rulings announced by the Financial Conduct Authority (FCA), which means that it’ll soon be easier for customers to change their renewal preferences, as well as ensuring that renewal quotes for car and home policies are not higher than a new quote.

You can find full details of the new rules on the FCA's website.

How can I update my renewal preferences?

Log in to your Swift Space using your email address and password (you can reset your password on screen if needed)
If a ‘To-do’ list pops up, you can close this by clicking the ‘X’ in the top right corner
Scroll to the ‘Renewal Status’ section and click the ‘Change’ button on the right
On the next screen, you’ll be shown your current renewal preference
Follow the steps and you’ll then see a confirmation screen to let you know that the change has been completed

Frequently asked questions

What if I happen to get a new quote that’s cheaper than my renewal?

There are some occasions where this can happen, such as if there are differences between your renewal and your new quote, as the smallest of differences can affect your price. We’ve put together a handy guide to help with this question.

Do the new changes mean that my policy will now be cheaper?

Not always - although we always aim to offer a competitive price that may be cheaper than last year, the new changes mean that our pricing will be simpler, rather than always being cheaper.

It means that whether you have a new quote or a renewal, the price on the day will be same, based on your own unique set of circumstances.

How do I change my renewal preference?

Here’s our handy step-by-step guide to help you to change your renewal preference:

Log in to your Swift Space using your email address and password (you can reset your password on screen if needed)
If a ‘To-do’ list pops up, you can close this by clicking the ‘X’ in the top right corner
Scroll to the ‘Renewal Status’ section and click the ‘Change’ button on the right
On the next screen, you’ll be shown your current renewal preference
At the bottom of the screen, you can choose ‘Yes’ or ‘No’ to the question ‘Would you like us to automatically renew your policy?’
Once done, please click the ‘Continue with preferences’ button
You’ll then see a confirmation screen to let you know that the change has been completed

Can I change my renewal preference more than once?

Yes — you can change your preference as many times as you like, night or day in your online account.

What are the benefits of having an automatic renewal?

Automatic renewal brings peace of mind and can be one less thing to worry about when life is busy.

It also means that:

You’ll have continuous cover, with no gaps, even if you forget
You don’t need to remember last year’s details to type in to a new quote
You don’t need to send us any repeat information, like your No Claims Discount
We’ll still let you know what your renewal price is around 25 days before your renewal date, so you’ll still have time to stop your renewal if your prefer
We’ll let you know about the details you entered last time and make it easy for you to update them if you need to

Do I have to call you to stop my renewal or change my preference?

No – if you prefer, you can send us a message via our Facebook page, Twitter page or fill in our contact form to stop your renewal or change your preference.

You can also get in touch with us via our contact us page.