Most of the time, you can cancel your policy in your Swift Space online account.
There are some situations where you might not be able to - for example, if you’ve got any outstanding actions or changes on your account.
If you think this might be you, give us a call on 0330 024 6394.
We’re here to take your call:
- Monday to Friday 8am to 8pm
- Saturday 9am to 5pm
- Sunday closed
- Bank holiday hours will vary
Please note you might have to wait a while during our busy times. Call us Tuesday to Thursday between 8am and 9am, or 5pm and 8pm, for the shortest wait.
Unfortunately, we can’t offer any refund if any claim or accident giving rise to a claim has occurred.
By law, you’re entitled to a minimum 14-day cooling-off period, during which you can cancel your policy.
There are two ways to cancel:
- Back to the start date. This is your statutory right - and payment will be returned in full. If you cancel, it means that your car wasn’t insured by us.
- We can cover you for up to 14 days. If you cancel within this period, we’ll issue a pro-rata refund, so you only pay for the time you’ve been covered by Swiftcover.
If you cancel your insurance 14 days after the start date of your policy, you’ll need to pay a £52.50 cancellation fee as well as a pro-rata payment that takes into consideration the time you’ve been covered by us.
If you need to make a complaint, then get in touch with us by emailing complaints@swiftcover.com.
