What do you need help with?
What would you like to know more about?
Making changes to your Swiftcover Home Insurance policy
Log in to your Swift Space online account
The quickest and easiest way to make a change, or get a quote for a change to your policy is through your Swift Space account, and you will save £17 in admin fees.
Not signed up for an online account? Register today.
Help with making policy changes online
Here's how to make your changes, or how to get in touch if you need any help.
Renew your Swiftcover Home Insurance policy
Log in to your Swift Space online account
Renewing your policy is easy through your Swift Space online account.
Not signed up for an online account? Register today.
Help with your renewal
Here’s some tips on how you can renew, or details of how to get in touch if you have any questions about your renewal.
See your Swiftcover Home Insurance policy details
Log in to your Swift Space online account
The quickest and easiest way to find your policy details is to log in to your Swift Space and go to the ‘Documents’ tab on the homepage, where you can view, download or print your documents, anytime.
Not signed up for an online account? Register today.
Help with your policy online
Here's our handy guide to your online account and how to get in touch if you need any help.
Quotes for a new Swiftcover Home Insurance policy
Getting a quote for a new policy online
The quickest way to get a quote for a new Swiftcover Home Insurance policy is online.
Cancelling your home insurance policy
We’re sorry you’re thinking of leaving us - for more support on cancelling your policy, we’re here to help.
Help Team number for cancelling your policy
Call us on:
Were here to take your call:
- Monday to Friday 8am to 8pm
- Saturday 9am to 5pm
- Sunday: closed
- Bank holiday hours will vary
Over the festive period you can call us:
- Monday 23 December: 9am – 5pm
- Tuesday 24 December: 9am – 5pm
- Wednesday 25 Decemer: closed
- Thursday 26 December: closed
- Friday 27 December: 9am – 5pm
- Saturday 28 December: 9am – 1pm
- Sunday 29 December: closed
- Monday 30 December: 9am – 5pm
- Tuesday 31 December: 9am – 5pm
- Wednesday 1 January: closed
Help with cancelling your policy online
You can cancel your policy through your Swift Space online account. Check out our FAQ for instructions, or how to get in touch with us.
What would you like to know more about?
Making payments for your Swiftcover Hpme Insurance policy
Log in to your Swift Space online account
The quickest way to make a payment is through your online Swift Space account.
Not signed up for an online account? Register today.
Help with making payments online
Our handy guide will take you through how to make a payment online, and how you can get in touch if you need to speak to us.
Change the method of payment for your Swiftcover Home Insurance policy
Log in to your Swift Space online account
The quickest way to change your payment details is online in your Swift Space account.
Not signed up for an online account? Register today.
Help with changing your payment method online
Our handy guide will talk you through how to change your payment method, and how you can get in touch if you need to speak to us.
Missed payment for your Swiftcover Home Insurance policy
Log in to your Swift Space online account
If you’ve missed a payment and need to update your details or make a payment, the quickest way is in your Swift Space online account.
Not signed up for an online account? Register today.
Help with a missed payment online
Our handy guide explains what happens if you miss a payment, and how to get in touch if you need to speak to us.
Change the date when you pay for your Swiftcover Home Insurance policy
Log in to your Swift Space online account
The quickest way to change your payment date is through your online Swift Space account.
Not signed up for an online account? Register today.
Help with changing your payment date online
Our handy guide will let you know how, and how you can get in touch if you need to speak to us.
Money worries - Support if you're struggling to pay for your Swiftcover Home Insurance policy
It’s important that you keep up to date with your payments, but we know sometimes things aren’t as simple as that. We’re here to support you as best as we can through financial difficulties.
If you are struggling to keep up with your essential expenses, get in touch with us to talk about your repayment or ways we can support you further.
Also, if you know ahead of time that you’re going to miss a payment, or if you’ve already missed one and are looking to catch up, you can contact us to let us know that as well.
Need to speak to us? about your payment
For more support, we’re here to help.
Help Team number for additional support
Call us on:
We’re here
- Monday to Friday: 8am to 8pm
- Saturday: 9am to 5pm
- Sunday: closed
- Bank holiday: hours will vary
Over the festive period you can call us:
- Monday 23 December: 9am – 5pm
- Tuesday 24 December: 9am – 5pm
- Wednesday 25 Decemer: closed
- Thursday 26 December: closed
- Friday 27 December: 9am – 5pm
- Saturday 28 December: 9am – 1pm
- Sunday 29 December: closed
- Monday 30 December: 9am – 5pm
- Tuesday 31 December: 9am – 5pm
- Wednesday 1 January: closed
Use our online contact form online
To ask a quick question about your payments, fill out our contact form and we’ll aim to get back to you within 24 hours (excluding Sundays and bank holidays).
You can still get in touch with us:
Not signed up for an online account? Register today.
Visit our Help Hub to find out more about making payments.
There’s also several online resources that can help you:
Choose the claims support you need
Make a home insurance claim
Make a claim online
You can register most claims online, so there’s no need to call.
- Theft or attempted theft
- Water damage
- Damages caused by storms
- Accidental damage
- Fire damage
Help with making a claim online
For more information about the claims process, check out our handy guide.
Need to speak to us? about you claim
If you’d like to speak to us for more claims support, our team are here to help.
Claim Team number for claiming your policy
Call us on:
- Monday to Friday: 9am to 5pm
- Saturday: 9am to 1pm
Over the festive period you can call us:
- Monday 23 December: 9am – 5pm
- Tuesday 24 December: 9am – 5pm
- Wednesday 25 Decemer: closed
- Thursday 26 December: closed
- Friday 27 December: 9am – 5pm
- Saturday 28 December: 9am – 1pm
- Sunday 29 December: closed
- Monday 30 December: 9am – 5pm
- Tuesday 31 December: 9am – 5pm
- Wednesday 1 January: closed
Updates for exisiting Swiftcover Home Insurance claims
Help with making a claim online
For more information about the claims process, check out our handy guide.
Need to speak to us? about your claim
If you need more support, our claims team are here to help.
Claim Team number for claiming your policy
Call us on:
We’re here to take your call:
- Monday to Friday: 8am to 8pm
- Saturday: 9am to 5pm
- Sunday and bank holidays: closed
If you call outside of these times, you’ll reach our out of hours service. You’ll be able to leave the details of your claim, and we’ll get back to you during our main office hours.
Over the festive period you can call us:
- Monday 23 December: 9am – 5pm
- Tuesday 24 December: 9am – 5pm
- Wednesday 25 Decemer: closed
- Thursday 26 December: closed
- Friday 27 December: 9am – 5pm
- Saturday 28 December: 9am – 1pm
- Sunday 29 December: closed
- Monday 30 December: 9am – 5pm
- Tuesday 31 December: 9am – 5pm
- Wednesday 1 January: closed
What would you like to know more about?
Power of attorney
This is a legal document that lets a person choose one or more people to act on their behalf, if they’re unable to – e.g. to deal with banks, utilities and insurance.
To record a Power of Attorney with us, you’ll need to send:
- A certified copy of the document
- Proof of the attorney(s) identity
- Policy numbers of the policies they have with us
Please send to home.help@swiftcover.com.
You can also use a lasting power of attorney, all we’d need is your access code to view your documents. For more information on how to get an access code, visit the government website.
If we need anything else from you, we’ll be in touch.
We’ll continue to send documents to the policyholder (such as renewal invites), unless you tell us otherwise.
Need to speak to us? about power of attorney
For more support, our team are here to help.
Help Team number of power of attorney
Call us on:
Were here to take your call:
- Monday to Friday 8am to 8pm
- Saturday 9am to 5pm
- Sunday: closed
- Bank holiday hours will vary
Over the festive period you can call us:
- Monday 23 December: 9am – 5pm
- Tuesday 24 December: 9am – 5pm
- Wednesday 25 Decemer: closed
- Thursday 26 December: closed
- Friday 27 December: 9am – 5pm
- Saturday 28 December: 9am – 1pm
- Sunday 29 December: closed
- Monday 30 December: 9am – 5pm
- Tuesday 31 December: 9am – 5pm
- Wednesday 1 January: closed
Trusted alternative contact
If you’re finding it difficult to talk to with us, we can speak with someone else on your behalf if you would prefer. We call this a trusted alternative contact.
An alternative contact is someone that you as the policyholder can nominate to act on your behalf. This contact is authorised to talk to us on your behalf if, for any reason, you are unable to. They can discuss your policy, any claims and can make changes on your behalf - the only thing they can’t do is cancel the policy, as we’ll still need to speak to the policyholder for that.
The quickest way to add a trusted contact is in your online account:
Not signed up for an online account? Register today.
Need to speak to us? about trusted alternative contact
For more support, our team are here to help.
Help Team number for additional support of trusted alternative contact
Call us on:
Were here to take your call:
- Monday to Friday 8am to 8pm
- Saturday 9am to 5pm
- Sunday: closed
- Bank holiday hours will vary
Over the festive period you can call us:
- Monday 23 December: 9am – 5pm
- Tuesday 24 December: 9am – 5pm
- Wednesday 25 Decemer: closed
- Thursday 26 December: closed
- Friday 27 December: 9am – 5pm
- Saturday 28 December: 9am – 1pm
- Sunday 29 December: closed
- Monday 30 December: 9am – 5pm
- Tuesday 31 December: 9am – 5pm
- Wednesday 1 January: closed
Use our online contact form online
If you don’t want to call us, fill out our online contact form and we’ll aim to get back to you within 24 hours (excluding Sundays and bank holidays).
If you’re contacting us about an Swiftcover Home Insurance policy, please use this form:
You can still get in touch with us:
Not signed up for an online account? Register today.
Visit our Help Hub to find out more about adding a trusted alternative contact.
Alternative document format for your Swiftcover Home Insurance policy
If you’re blind, have a visual impairment or are partially sighted, we can provide any Swiftcover document in Braille, large font or audio versions. If you’d like your documents in an alternative format please get in touch.
You can email home.help@swiftcover.com or call us on 0330 024 6423.
There’s no charge for these documents and once requested, we’ll aim to send them to you within 14 working days.
Were here to take your call:
- Monday to Friday 8am to 8pm
- Saturday 9am to 5pm
- Sunday: closed
- Bank holiday hours will vary
Over the festive period we're here to take your call:
- Monday 23 December: 9am – 5pm
- Tuesday 24 December: 9am – 5pm
- Wednesday 25 Decemer: closed
- Thursday 26 December: closed
- Friday 27 December: 9am – 5pm
- Saturday 28 December: 9am – 1pm
- Sunday 29 December: closed
- Monday 30 December: 9am – 5pm
- Tuesday 31 December: 9am – 5pm
- Wednesday 1 January: closed
Bereavement support, our additional support for your Swiftcover Home Insurance policy
We’re sorry to hear about this, and we’re here to make getting in touch with us as easy as possible.
Need to speak to us? about additional support of bereavement
Help Team number for additional support of bereavement
Call us on:
Were here to take your call:
- Monday to Friday 8am to 8pm
- Saturday 9am to 5pm
- Sunday: closed
- Bank holiday hours will vary
Over the festive period you can call us:
- Monday 23 December: 9am – 5pm
- Tuesday 24 December: 9am – 5pm
- Wednesday 25 Decemer: closed
- Thursday 26 December: closed
- Friday 27 December: 9am – 5pm
- Saturday 28 December: 9am – 1pm
- Sunday 29 December: closed
- Monday 30 December: 9am – 5pm
- Tuesday 31 December: 9am – 5pm
- Wednesday 1 January: closed
Use our online contact form online
If you don’t want to call us, fill out our online contact form and we’ll aim to get back to you within 24 hours (excluding Sundays and bank holidays).
If you’d like to cancel the policy following a bereavement
Anyone associated with the policy holder, including family, friends and neighbours, can cancel the policy. There will be no cancellation fees when cancelling. However, we can only give policy information to the policy holder’s spouse or partner, next of kin, executor or alternative contact on the policy.
If you’d like to keep the policy
We can keep your cover running as long as the joint policy holder, a spouse/partner or close family member is already living in the home, and we’ll need to update the policy with the name of the person. We can update the policy when you get in touch with us.
We can keep the policy running until the renewal date if the home was unoccupied prior to the bereavement and a close family member or friend has temporarily moved in. We recommend that the house is kept at a minimum temperature of 15 degrees to stop pipes from freezing during the winter months. There are a few things that won’t be included in the cover:
- Escape of water
- Escape of oil
- Theft or attempted theft
- Malicious acts, such as vandalism
- Contents in garages, outbuildings or gardens
Money worries - Support if you're struggling to pay for your Swiftcover Home Insurance policy
It’s important that you keep up to date with your payments, but we know sometimes things aren’t as simple as that. We’re here to support you as best as we can through financial difficulties.
If you are struggling to keep up with your essential expenses, get in touch with us to talk about your repayment or ways we can support you further.
Also, if you know ahead of time that you’re going to miss a payment, or if you’ve already missed one and are looking to catch up, you can contact us to let us know that as well.
Need to speak to us? about you payment
For more support, we’re here to help.
Help Team number for additional support
Call us on:
Were here to take your call:
- Monday to Friday 8am to 8pm
- Saturday 9am to 5pm
- Sunday: closed
- Bank holiday hours will vary
Over the festive period you can call us:
- Monday 23 December: 9am – 5pm
- Tuesday 24 December: 9am – 5pm
- Wednesday 25 Decemer: closed
- Thursday 26 December: closed
- Friday 27 December: 9am – 5pm
- Saturday 28 December: 9am – 1pm
- Sunday 29 December: closed
- Monday 30 December: 9am – 5pm
- Tuesday 31 December: 9am – 5pm
- Wednesday 1 January: closed
Use our online contact form online
To ask a quick question about your payments, fill out our contact form and we’ll aim to get back to you within 24 hours (excluding Sundays and bank holidays).
You can still get in touch with us:
Not signed up for an online account? Register today.
Visit our Help Hub to find out more about making payments.
There’s also several online resources that can help you:
General queries about Swiftcover Home Insurance
Use our online contact form online
To ask a quick question about your payments, fill out our contact form and we’ll aim to get back to you within 24 hours (excluding Sundays and bank holidays).
You can still get in touch with us:
Not signed up for an online account? Register today.
Visit our Help Hub to find out more on your most common questions.
Need to speak to us?
Help Team number for additional support
Call us on:
Were here to take your call:
- Monday to Friday 8am to 8pm
- Saturday 9am to 5pm
- Sunday: closed
- Bank holiday hours will vary
Complaints about Swiftcover Home Insurance
What does your complaint relate to?
General complaints about your Swiftcover Home Insurance policy
Help with making a complaint of swiftcover home insurance
We're really sorry to hear you’re not happy with our service.
To raise a general complaint with us, please fill out our contact form and we’ll aim to get back to you within 5 working days.
If you’re contacting us about an Swiftcover Home Insurance policy, please use this form:
You can still get in touch with us:
Not signed up for an online account? Register today.
Need to speak to us? about you complaint
For more support, our team are here to help.
Help Team number for general complaints
Call us on:
We’re here to take your call:
- Monday to Friday 8am to 8pm
- Saturday 9am to 5pm
- Sunday closed
- Bank holiday hours will vary
Please note you might have to wait a while during our busy times. Call us Tuesday to Thursday between 8am and 9am, or 5pm and 8pm, for the shortest wait.
Over the festive period you can call us:
- Monday 23 December: 9am – 5pm
- Tuesday 24 December: 9am – 5pm
- Wednesday 25 Decemer: closed
- Thursday 26 December: closed
- Friday 27 December: 9am – 5pm
- Saturday 28 December: 9am – 1pm
- Sunday 29 December: closed
- Monday 30 December: 9am – 5pm
- Tuesday 31 December: 9am – 5pm
- Wednesday 1 January: closed
Claim complaints about your Swiftcover Home Insurance policy
Email our claims complaints team to submit a complaint about a claim made on your Swiftcover Home Insurance policy
We’re really sorry to hear that you’re not happy with our service.
If you need to make a claims complaint, please email us and we’ll get back to you within 5 working days.
Need to speak to us? about you claim complaint
For more more support, our team are here to help.
Help Team number for claim complaints
Call us on:
We’re here
- Monday to Friday: 9am to 5pm
- Saturday: closed
- Sunday: closed
- Bank holidays: closed
Over the festive period you can call us:
- Monday 23 December: 9am – 5pm
- Tuesday 24 December: 9am – 5pm
- Wednesday 25 Decemer: closed
- Thursday 26 December: closed
- Friday 27 December: 9am – 5pm
- Saturday 28 December: 9am – 1pm
- Sunday 29 December: closed
- Monday 30 December: 9am – 5pm
- Tuesday 31 December: 9am – 5pm
- Wednesday 1 January: closed
Legal and expenses complaint your Swiftcover Home Insurance policy
Use our online contact form to submit a legal and expenses complaint for your Swiftcover Home Insurance policy online
We’re really sorry to hear that you’re not happy with our service.
To make a complaint relating to legal expenses, please fill out our contact form, and we’ll aim to get back to you within 5 working days.
If you’re contacting us about an Swiftcover Home Insurance policy, please use this form:
You can still get in touch with us:
Not signed up for an online account? Register today.
Need to speak to us? Call us about your legal expenses complaint
Help Team number for legal expenses complaints
Call us on:
Lines are open:
- Monday to Friday: 9am to 5:30pm
- Saturday: closed
- Sunday: closed
- Bank holidays: closed
Home assistance complaints about your Swiftcover Home Insurance policy
Email us your complaint about a Home Assistance claim made on your Swiftcover Home Insurance policy
We’re really sorry to hear that you’re not happy with our service.
If you need to make a home assistance complaint, please email us and we’ll get back to you within 5 working days.
Need to speak to us? Call us about your Home Assistance claim complaint
For more support, our team are here to help.
Help Team number for Home Assistance complaints
Call us on:
Lines are open 24 hours a day, 7 days a week.
It’s helpful to have your policy number for the call.
Home assistance cover
If you bought home emergency cover as part of your policy you can make a claim for:
- Plumbing
- Drainage
- Heating
- Electrical
- Roofing
If you can't see what you’re looking to claim for in this list, please see ‘Claims’ instead.
Register your home emergency claim online of home assistance cover
Visit our Help Help to find out more about our home assistance cover.
Need to speak to us? about you home assistance cover
For more support, our team are here to help.
Help Team number for Home Assistance cover
Call us on:
Lines are open 24 hours a day, 7 days a week.
It’s helpful to have your policy number for the call.
Contacted by a fraudster or fallen victim to a scam?
If you’re a Swiftcover customer and you think you have been in contact with a suspected scammer, contact us so we can support you and investigate the situation.